Masonicare Connecticut: CareConnect Navigator Services

The challenges and complexities of the U.S. health care and senior services system are real. Trying to navigate the system during a difficult time in one’s life can add additional stress to patients, residents, and their families. To alleviate those pressures, Masonicare, our Connecticut membership branch, created CareConnect Navigator Services.

What are Masonicare’s CareConnect Navigator Services?

Masonicare’s CareConnect Navigator Services — a complimentary program — was designed to help guide you through the process of acquiring the care and services you need. Masonicare strongly promotes freedom of choice and gives recommendations so you can make the most informed decision about where you receive services.

Our CareConnect Navigator, Audrey Grove, can walk you through your financial commitments, insurance coverage and transitions of care. If your relative is the one who is entering the health care system, Audrey can help you understand where your loved one belongs in the array of health and wellness options.

Audrey has dedicated her career to working with older Americans as they transition through retirement and senior living. She facilitates support groups and coordinates a statewide educational program for seniors, working with community partners to help craft better resources and opportunities for them.

Who is Eligible for the CareConnect Navigator Services?

Like all Masonicare services, this program is open to all. From referrals and recommendations to education and support, the CareConnect Navigator is available to assist you with accessing the services, care and support you or your loved one needs.

What’s Next for Masonicare?

The MasoniCARECONNECT app is launching this September for residents in our Wallingford Independent Living community. The app offers streamlined access to the Masonicare continuum as well as the ability to easily take advantage of social and wellness programs.

Plans are already in place to expand the app to other locations/communities, as well as give access to families, employees and future residents.

In the meantime, you can contact our CareConnect Navigator directly at 888.332.0033 or via email at CareConnect@masonicare.org.